Help center

How can we help?

Answers to the most common questions about learning, billing, points and certificates.

Getting started

How do I create an account?

Click “Register”, fill in the form or continue with Google, then confirm your email address. Creating an account is free and gives you access to the free content right away.

Do I need experience to start?

No. Programs start from zero and level up step by step — pick a beginner path and follow the lessons in order.

In which languages can I learn?

English, French and Arabic. The curriculum is authored natively in each language, and the whole interface adapts — including right-to-left layout for Arabic.

Plans & billing

What does a subscription include?

Full access to all courses and programs for the duration of your plan, including quizzes, certificates and Q&A with mentors. Plans differ only by duration.

Which payment methods are accepted?

Credit card through Stripe, or PayPal — both fully secured. We never see or store your card number.

Can I get a refund?

Subscriptions can be refunded within 14 days if you have not consumed a significant part of the content, and points packs as long as the points are unused. See the refund policy for details.

Points & store

How do points work?

Points are a wallet dedicated to the store: each premium resource costs a number of points, deducted from your balance when you download it. Subscriptions and points are independent.

Do points expire?

No. Points stay in your wallet until you spend them, with no time limit. You can check your balance on the wallet page of your profile.

Can I re-download a resource I bought?

Yes. After buying a resource you can re-download it for free for 10 days, and it stays listed in the library section of your profile.

Quizzes & certificates

How do I earn a certificate?

Complete the lessons of a program and pass its quizzes. The certificate then appears in the certificates section of your profile, ready to download and share.

How can someone verify my certificate?

Every certificate carries a unique code. Anyone can enter that code on the public verification page and instantly confirm the certificate is authentic and valid.

Can I retake a quiz?

Yes. You can retake a quiz from its results page to improve your score, and your progress stays tracked in your profile.

Still stuck?

Send us a message and a human will answer — usually within one business day.